Kayomi
This
week
on
the
eBay
for
business
podcast.
Patty Whitlock
"...And
the
reason
why
I
started
selling
the
whole
thing
was
because
I
got
pregnant.
I
had
my
son
and
then
I
wanted
to
have
a
second
said,
not
gonna
go
ahead
and
chase
around
having
another
baby,
whatever.
And
I
started
selling
all
my
sons
clothes.
And
the
minute
I
did
that,
I
became
pregnant.
Georgea
That's
how
the
universe
works,
Patty.
Don't
you
know
it
by
now? .."
Kayomi
I'm
Kayomi
Kayoshi.
Griff
And
I'm
Griff,
and
this
is
the
eBay
for
business
podcast,
your
source
for
the
information
and
inspiration
to
help
you
start
and
manage
and
grow
a
successful
business
on
the
world's
most
powerful
marketplace.
And
this
is
episode
two
ninety
nine.
I'm
not
gonna
say
a
thing.
Kayomi
Griff,
you
know
what
I'm
thinking.
You
you
can
see
it
in
my
face.
Griff
I
can
see
it.
Kayomi
You
can,
like,
feel
the
excitement.
Can
you
not?
Griff
I'm
imagining
how
it
feels.
Kayomi
Yeah.
It
might
be
one-sided,
but
I'm
definitely
evoking
that
on
my
end
Griff
Well,
yeah.
And
episode
three
hundred
is
next
week,
so
I
guess
it
will
be
a
milestone.
We're
also
coming
up
to
one
that
actually
matters
to
me,
and
that's
the
anniversary
of
the
start
of
the
podcast.
We'll
be
starting
our
seventh
year
the
first
week
of
August.
So
it's
just
a
month,
almost
a
little
more
than
a
month
away.
Kayomi
Oh,
amazing.
Yeah.
So
I'm
excited
for
it
and
the
seven
year
anniversary.
Griff
Anyway,
it's
going
to
be
an
exciting
show
this
week.
Kayomi
Well,
Griff,
why
are
you
so
excited?
Who's
our
guest
for
this
episode?
Griff
Well,
this
week,
our
trusted
correspondent,
Georgia
Mampanis,
comes
back
to
the
podcast.
He's
gonna
return
with
the
next
installment
of
the
seller
spotlight
series,
which
as
you
know,
has
moved
from
its
own
podcast
in
two
hours.
And
this
particular
segment
is
featuring
a
conversation
with
eBay
seller,
Patty
Whitlock.
And
Patty's
well
known
in
the
eBay
community
as
somebody
who
mentors
and
helps
and
supports
other
sellers.
She's
well
loved
and
she
has
interesting
things
to
say
about
eBay.
But
first,
talking
about
interesting
things,
what's
up
with
the
eBay
news
this
week,
Kayomi?
Kayomi
So
the
big
recent
news
is
about
some
significant
changes
to
feedback.
Last
week,
eBay
announced
some
changes
to
feedback
specifically
addressing
the
need
for
clarity
regarding
which
feedback
qualifies
for
removal.
In
fact,
more
than
a
dozen
feedback
policy
changes
have
now
taken
effect
on
eBay.
For
example,
we
will
remove
feedback
when
a
seller
denies
a
buyer's
cancellation
request
because
per
eBay
policy,
a
seller
has
discretion
to
accept
or
deny
a
cancellation
request.
These
are
not
the
last
of
the
changes
to
feedback
policies
as
more
criteria
for
removal
will
be
added
to
the
list
in
coming
weeks
and
months.
You
can
read
more
about
this
announcement
on
the
eBay
seller
news
page
in
community.
Oh,
Griff
okay.
I
guess
clarity
is
always
a
good
thing.
Kayomi
Yeah.
Fingers
crossed,
but
we're
only
improving
from
here.
Griff
Yeah.
I
like
to
think
back
to
the
original
days
of
feedback,
and
a
lot
of
sellers
may
not
know
this,
but
the
initial
removal
policy
for
negative
feedback
was
this.
If
you
want
to
have
a
feedback
removed,
you
can
send
a
signed
court
order
to
do
so
to
eBay
at
two
one
four
five
Hamilton
Avenue,
San
Jose,
California.
Kayomi
Should
I
start,
letting
the
community
members
know?
Griff
Only
if
you
wanna
discuss
history
as,
like,
ah,
in
the
old
days.
Well,
anyway,
that's
good
news
for
those
sellers
who
spend
a
lot
of
time
worrying,
I
believe,
unnecessarily
about
occasional
negative
feedback.
Now
what
do
you
say
we
welcome
Georgia
and
her
guest
for
our
monthly
seller
spotlight
segment?
Transition Music
Georgea
Every
seller
has
a
story.
I'm
Georgea
Pmampanis
,
and
welcome
to
our
newest
episode
of
our
seller
spotlight
segment,
where
once
a
month,
we
spotlight
a
seller
with
a
story
to
share
with
us.
Our
guest
this
month
is
someone
that
doesn't
really
need
an
introduction,
as
many
of
you
in
the
eBay
community
will
recognize
her.
Before
she
started
her
eBay
business,
she
worked
as
a
respiratory
therapist.
Now,
not
only
is
she
full
time
on
eBay,
but
she's
also
a
mentor
for
other
sellers.
Welcome,
Patty
Whitlock.
Patty Whitlock
Thank
you
for
having
me.
Georgea
Patty, we wanna know
more
about
your
business.
I
mean,
I
did
mention
that
everyone
pretty
much
already
knows
you,
but
for
the
one
for
the
listeners
that
are
coming
in
who
don't
know
you,
what
do
you
sell?
Patty Whitlock
A
little
bit
of
everything,
but
I
love
to
sell
vintage
jewelry,
especially
vintage
brooches,
which
now
are
back
in
fashion.
Brooches
have
been
a
state
for
generations,
and
they're
so
much
fun.
They're
like
blingy,
you
know,
I
love
bling.
And,
you
know,
some
celebrities
such
as
Michael
Jordan,
Nick
Jonas,
Usher,
what's
the
other
one?
Sarah
Jessica
Parker
and
so
on
now
are
spotting
this
hot
trend.
So
I'm
really
excited
about
it.
Do
you
have
a
favorite
brush?
Oh
my
gosh.
I
have
tons.
I
like
the
ones
that
have,
like,
a
lot
of
bling,
like,
a
lot
of
crystal,
and
they
have
a
lot
of
colors.
Multicolors
are
cool.
I
like
the
Juliana
broaches
because
the
bling
is
so
much
more
than
any
other,
and
I
like
the
big
ones.
And
one
tip
I
just
had
the
other
day,
somebody
told
me
that
because
the
brooches
are
very
heavy,
and
so
what
you
go
ahead
and
do
is
you
go
ahead
and
take
a
piece
of
felt
and
you
put
it
behind
the
clothes
and
then
you
put
the
broach
onto
the
felt
and
it
will
not
weigh
on
the
fabric.
Georgea
Pull
down.
That's
a
really,
really
good
tip.
Okay.
Noted.
Yes.
So
you've
been
on
eBay
for
a
while
now
and
have
sold
tens
of
thousands
of
items
at
this
point.
Do
you,
by
any
chance,
remember
the
first
item
you've
ever
sold?
Patty Whitlock
Yes.
I
do.
It
was
a
pre
loved
baby
romper
from
my
son.
The
romper
went
to
this
lady
who
was
a
new
grandma.
And
I
remember
that
she
said
she
lived
in
a
mountain
romper
that
her
son
had
when
he
was
little.
So
she
wanted
to
give
the
grandson
that
romper,
and
that's
how
she
found
me
and
purchased
the
romper
from
me.
Georgea
What
color
was
it?
I
wanna
know
details.
Patty Whitlock
It's
so
cute,
and
it
was
vintage
too.
It
was
just
like
the
snap
buttons
and
the
little
color,
and
it
was
just,
you
know,
kind
of
like
a
little
doggy
in
the
front
and
oh,
and
she
was
just
thrilled.
She
emailed
me
and
she
says,
you
know,
I've
been
looking
for
this
and
my
son
had
it
and
now
my
grandson
is
gonna
have
it.
And
then
she
was,
like,
so
excited.
Georgea
I
love
that.
So
you
remember
all
the
details
to
it.
That's
that's
it
must
have
been
so
inspiring
and
probably
made
you
wanna sell more
Patty Whitlock
Oh,
yeah.
And
the
reason
why
I
started
selling
the
whole
thing
was
because
I
got
pregnant.
I
had
my
son,
and
then
I
wanted
to
have
a
second
pregnancy,
and
I
couldn't
get
pregnant.
So
we
tried
and
tried
for
almost
six
years.
And
then
all
of
a
sudden,
I
said,
you
know
what?
This
is
enough.
I'm
not
gonna
go
ahead
and
chase
around
having
another
baby,
whatever.
And
I
started
selling
all
my
son's
clothes.
And
the
minute
I
did
that,
I
became
pregnant.
Georgea
That's
how
the
universe
works,
Patty.
Don't
you know it by now?
Patty Whitlock
Exactly.
So
this
is
why
it's
so
thrilling.
You
never
know
what
you're
gonna
go
ahead
and
sell
or
how
the
sales
are
gonna
go
up
or
down
or,
you
know,
steady
or
dry,
whatever.
But,
yeah.
The
minute
I
finished
selling
all
my
kid
clothes,
that's
when
I
became
pregnant.
So
here
I
go
searching
on
eBay
to
buy
more
Georgea
For
more.
That's
hilarious.
I
mentioned
that
in
your
intro,
you're
a
respiratory
therapist.
Can
you
tell
us
a
little
bit
more?
Patty Whitlock
Yeah.
So
I
always
wanted
to
be
in
the
medical
field
and
to
help
people.
I
first
went
to
biology
and
chemistry.
I
got
a
degree
in
that.
And
the
plan
was
to
go
to
pre
med
and
then
medical
school.
And
then
I
got
DRL
and
I
went
and
I
got
early
childhood
education
because
I
was
dating
this
guy
and
I
was
going
to
marry
him
and
he
owned
a
daycare
and
he
needed
me
to
go
ahead
and
have
some
kind
of
a
certificate.
So
I
did
the
early
education
certificate,
and
then
we
then
get
married,
and
I
came
back
to
Florida.
And
then
I
said,
you
know
what?
I
want
something
quick
so
I
don't
have
to
live
with
my
parents.
Okay.
I
mean,
medical
school
is
like,
it's
long.
Okay.
So
I
went
and
I
got
my
degree
in
respiratory
and
then
I
started
working
in,
Miami
Children's
Hospital.
Respiratory
is
a
lot
of
stress.
It
was
extremely
satisfying,
but
at
the
same
time,
tons
of
stress.
And
I
work
in
the
in
the
trauma
network
and
I
saw
a
lot.
And
then
when
I
worked
in
Miami
Children's
Hospital
and
my
heart
was
always
broken
dealing
with
the
kids,
you
know.
Plus,
when
you
work
with
the
trauma
network,
you
will
fly
with
patients
in
critical
condition.
It
was
a
high
energy,
high
demand
career.
Very,
very
stressful.
Georgea
Okay.
So
I've
heard
of
people
doing
crazy
things
for
love,
but
you
got
a
degree
for
love.
Is
that
what
I
heard?
Patty Whitlock
Yes.
It
was
crazy.
I
was
dating
this
guy,
and
it
was
just
like,
oh,
I
should
have
never
dated
him.
Georgea
I
got
a
long
list
of
those
too.
Don't
worry,
Patty.
Patty Whitlock
Right?
And
he
owned
a
daycare,
so
he
had
me
running
the
three
year
old
program.
And
we
were
going
to
go
ahead
and
get
married.
And
he's
like,
I
can't
have
you
be
assistant
director
unless
you
have
a
degree.
So
I
went
ahead
and
I
got
my
degree
in
early
childhood
education,
and
I
taught
three
year
olds.
And
then
I
taught
the
afterschoolers
too.
That
was
fun.
Georgea
I
wanna
know
a
little
bit
more
about
why
you
decided
to
leave
the
field
and
focus
on
your
business
full
time.
Patty Whitlock
Okay.
So
like
I
said,
my
life
as
a
respiratory
therapist
was
very
high
stress
and
high
demand.
And
most
of
my
patients
who
were
very
ill
and
very
sad
too.
Once
I
had
kids
on
my
own,
just
going
to
the
hospital
and
taking
care
of
a
child
that,
for
example,
was
a
near
drowning
and
seeing
that
child
that
was
not
going
to
go
ahead
and
ever
wake
up
and,
you
know,
be
connected
to
a
ventilator
or
a
respirator
and
parents
struggling
about
unhooking
them
or
disconnecting
them
or
not.
It
was
very
overwhelming
to
come
home
and
deal
with
that
and
see
my
kids
and
think,
what
if
this
happens
to
my
kids?
You
know?
So
I
just
couldn't
go
ahead
and
do
it.
So
I
had
a
lot
of,
people
in
the
field,
like
doctors
and
nurses
and
everything
else.
And
and
the
hospital
used
to
go
ahead
and
throw
a
lot
of
galas
and
fundraisers
and
whatnot.
And,
a
lot
of
doctors
had,
like,
these
beautiful
gowns,
and
they
only
wore
them
once
because
they
couldn't,
of
course,
they
couldn't
go
anywhere.
Can
you
just
imagine
wearing
a
gown
twice?
How
dare
anyone.
How
dare.
Right?
So
they
will
give
them
to
me
and
say,
hey,
can
you
go
ahead
and
sell
them?
Them?
And
so
I
started
selling
on
eBay,
and
I
was
hooked
from
the
minute
I
saw
my
first
gown
there.
It
was
like,
this
can
be
a
business.
So
I
started
doing
it
more
full
time,
you
know,
because
before
it
was
because
the
kids'
clothing
and
whatever
I
had
in
the
house,
but
this
was
like
serious
business
because
then
I
will
pick
up
all
the
gowns
or
shoes
or
whatever
that
they
couldn't
wear
anymore,
and
then
I
will
take
them
and
put
them
on
eBay.
And
it
was
fantastic.
It
was
so
like
arcade.
Georgea
So
you
were
obviously
helping
people
in
your
last
career.
How
would
you
say
you're
helping
people
through
selling
on
eBay?
Patty Whitlock
Okay.
So
there
are
several
scenarios.
Number
one,
I
help
people
by
selling
their
stocks.
Sometimes
someone
comes
to
me
saying,
listen,
I
would
like
to
sell
this
so
I
can
send
my
kid
to
summer
scam.
Could
you
help
me?
I
might
just
take
the
item,
but
I
might
teach
that
person
how
to
sell.
It
depend.
If
it's
just
one
type
thing,
yeah.
If
I
see
that
the
mom
or
the
person
that
has
approached
me
has
a
lot
of
inventory,
then
I
will
sit
with
them
and
I
will
try
to
teach
them
how
to
do
it.
And
then,
of
course,
I
will
refer
them
to
eBay
help
pages,
which
are
fantastic.
People
don't
understand
how
good
the
help
pages
are.
Anyways,
so
then
I
sell
all
sorts
of
things.
And
one
time,
I
had
this
beautiful
vessel.
It
was
crystal,
and
it
was
pink.
And
it
was
just
oh
my
god.
It
was
amazing.
I
love
pink.
And
I
love
anything
that
when
you
turn
it
around,
you
know,
the
shoes,
like,
reflect
and
everything
else.
Just
so
happy
with
this
vessel.
I
didn't
wanna
sell
it.
All
my
inventory,
I
never
wanna
sell
any
of
it.
I
want
it.
But
my
husband,
he
says,
you
know,
you
need
to.
But
anyway,
so
I
listed
it.
And
then
within
a
few
days,
this
lady
contacts
me,
and
she
says,
could
you
go
ahead
and
give
me
a
break
on
shipping?
And
this
was
kinda
like
a
big
vessel.
And
so
I
said,
okay.
And
she
says,
I'd
be
looking
for
something
like
this
to
put
my
daughter's
ashes
in
it.
And,
this
is
the
perfect
color.
It's
her
color,
and
it's
the
perfect
shape,
but
it
is
sort
of
pricey
and
with
the
shipping
is
more
pricey.
Could
you
do
better?
So
because
her
daughter
had
just
passed
away,
I
went
ahead
and
I
gave
her
free
shipping.
So
she
was
happy.
I
was
happy
because
I
could
go
ahead
and
help
her
out.
It
tore
my
heart
because
I
mean,
it
was
just
like
her
daughter's
ashes.
So
it
was
really
sad.
Then
another
one
was,
and
this
one
is
a
fun
one.
This
one
went
to
a
hairdresser.
And
you
know
when
you
go
to
the
hairdresser,
they
tell
you
to
go
ahead
and
take
your
top
off
and
then
go
to
the,
you
know,
and
they
give
you
like
that
cape,
that
black
cape
or
whatever.
Well,
she
didn't
take
the
top
off.
Okay.
She
left
it
and
then
she
used
the
cape,
but
then
the
dye,
she
was
dyeing
her
hair.
So
the
dye
dripped
into
the
top
and
ruined
it.
And
I
had
the
top
and
she
had
been
looking
for
the
stuff
for
two
years,
two
years.
And
she
found
it.
She's
like,
can
you
just
imagine?
I
found
the
top
and
it's
in
my
size.
I
don't
have
to
have
it
altered.
I've
been
looking
for
it
for
two
years.
So,
you
know,
I
helped
her
out
and
I
was
like,
that
was
fun.
And
then
the
worst
one
was,
not
the
worst
one,
but
this
guy
is
a
father.
He's
traveling
to
Florida
with
his
wife
and
his
baby
girl.
They
leave
behind
the
blankie
and
oh
no.
Ted
is
four
hours
crying
in
the
plane,
poor
people
in
the
plane,
but
poor,
you
know,
poor
parents
too.
And
she
is
lucky
at
eBay
trying
to
see
if
he
can
find
the
blankie,
and
I
have
it.
So
he
contacts
me.
He
says,
this
is
an
emergency.
If
I
purchase
this,
would
you
get
it
to
me
in
Florida
in
my
hotel
instead
of
my
address?
I
can
change
the
address
blah
blah.
I
need
a
FedEx
next
day
air
at
the
hotel.
So
I
went
ahead
and
I
did
it.
He
was
so
grateful
to
me
because
I
didn't
inflate
the
price
or
anything,
and
he
got
the
blankie
and
saved
his
sanity,
the
wife's
sanity.
Georgea
So
it's
experiences
like
this
that'll
help
you
build
that
community,
and
that's
why
you're
very
well
known.
Okay.
Aside
from,
like,
the
buyer
community,
I
wanna
know
about
your,
you
know,
journey
of,
like,
the
seller
community.
How
did
you
discover
it
and
how
are
you
involved
today?
Patty Whitlock
So
what
happened
was
I
got
in
trouble.
Georgea
It's
gonna
be
juicy.
Okay.
Patty Whitlock
This
is
a
juicy
one.
I
got
in
trouble
with
eBay
when
I
was
selling
something
that
I
was
not
supposed
to
be
selling.
So
my
account
got
restricted
for
six
months.
I
could
still
sell,
but
not
what
I
was
used
to.
So
Griff
suggested
I
go
to
the
community
boards
and
learn
about
selling
something
else
until
my
restriction
was
lifted.
So
that's
when
I
found
the
boards
and
I
fell
in
love
with
the
people
there.
Oh
my
gosh.
The
wealth
of
information
that
the
community
boards
have.
It
is
just
amazing.
But
I
went
to
learn
for,
you
know,
about
vintage
and
what
I
could
go
ahead
and
do
with
vintage.
And
I
went
for
1940s,
1950s,
1960s.
They
taught
me
how
to
run
my
business.
And
all
of
this
was
for
free.
I
have
one
guy
that
was
on
the
boards,
and
the
first
question
he
asked
me
when,
you
know,
I
introduced
myself
and
everything
else,
he
said,
did
you
register
your
name?
I
said,
what
do
you
mean
register
my
name?
He
says,
did
you
register
your
name
as
a
website?
And
I
said,
no.
He
says,
go
do
that
now.
And
that
was
a
very
good
piece
of
advice.
And
they
will
give
you
all
kinds
of
tips
about
pictures
and
everything
else,
and
they
still
do.
Everything
like
this
is
still
available
for
everybody
and
it's
for
free.
Georgea
I
know
you're
also
a
mentor.
Can
you
tell
me
how
others
can
become
a
mentor
as
well?
Patty Whitlock
So
you
could
go
to
community
dot
eBay
dot
com,
and
then
on
the
right
side,
you're
gonna
go
ahead
and
see
the
mentor
program.
You
can
click
on
that,
and
then
you
can
go
ahead
and
apply.
Now
to
be
a
mentor,
you
need
to
be
an
active
buyer
or
seller.
You
don't
have
to
be
a
seller
only
or
a
buyer
only.
You
can
be
both
or
you
can
be
either.
And
then
you
have
to
post
frequently
into
the
community
and
you
have
to
be
positive
community
participant.
You
know,
not
like,
some
people
tend
to
go
ahead
and
be,
like,
star
key
and
stuff
like
that.
That's
not
a
good
match
for
the
mentor
program.
So
you
need
to
go
ahead
and
be,
like,
giving
paying
it
forward
and
all
that
kind
of
stuff.
And
you
have
to
be
willing
to
mentor
other
people.
And
then
you
could
go
ahead
and
apply,
and
then
they
will
review
your
account
and
then
tell
you
if
you
qualify
or
not.
But
it
is
really
neat.
We
have
a
very
tight
community
and
we
are
always
welcoming
new
members.
And,
it's
so
satisfying
to
be
able
to
help
people
and
to
answer
questions
and
everything
else.
And
sometimes
I
think
the
community
replies
to
your
concerns
faster
than
if
you
were
to
request
a
phone
call
back.
You
know?
So
that's
That's
something
for
everyone.
Right?
Yeah.
Because,
you
know,
it
is
open
twenty
four
seven.
So
you
could
go
ahead
and
do,
you
know,
I
mean,
you're
up
three
o'clock
in
the
morning
and
somebody
just
sent
you
a
message
about
they're
gonna
go
ahead
and
give
you
a
negative
and
you
don't
know
what
the
heck
to
do.
Okay?
And
you're
like,
oh
my
god.
And
you're
sleeping,
and
then
you
could
go
to
the
community
and
you
can
find
somebody
there.
And
usually
you
can
find
me
because
I'm
a
night
owl
or,
you
know,
you
can
find
other,
mentors
there
that
are
night
owls,
and
we
can
go
ahead
and
answer
and
guide
you
in
the
right
direction.
Georgea
Patty,
we
appreciate
you
for
all
your
work
you
do
in
the
community.
Thank
you.
Now
can
you
please
let
us
know
where
we
can
find
your
store?
Are
you
online?
Patty Whitlock
Yes.
I
am.
So
I
am
the
shopping
mom
grace
deals,
or
my
user
ID
is
the
shopping
mom
with
the
number
two
at
the
end.
Georgea
Thank
you,
Patty.
Thank
you
so
much
for
being
here
today.
This
was
honestly
so
great.
Patty Whitlock
Thank
you
for
having
me.
Georgea
Patty
Whitlock
sells
on
eBay
under
the
store
named
The
Shopping
Mom's
Great
Deals.
Shop
her
store
today
and
be
on
the
lookout
for
her
next
seller
meeting
with
South
Florida
eBay
sellers,
linked
in
her
Instagram
theshoppingmom2.
We
hope
you'll
join
us
on
our
next
segment
where
we'll
shine
the
spotlight
on
another
seller
with
an
amazing
story
to
share.
Now
back
to
Griff.
Transition Music
Kayomi
You've
got
questions.
Griff
Well,
we've
got
answers.
And
today's
three
questions,
Kaomi,
are
all
part
of
a
general
theme
regarding
regulations.
Kayomi
Oh,
how
fun.
Griff
It
was
a
coincidence
that
these
three
questions
came
in
kinda
lumped
together.
And
as
always,
would
you
please
read
our
first
question?
Kayomi
Since
you
asked
so
nicely.
Our
first
email
is
from
seller
Erica
who
sent
the
following
to
podcast
at
ebay
dot
com.
Hello.
I
just
wanted
to
ask
a
question
about
a
change
to
the
dolls
and
bears
category.
We
used
to
be
able
to
ship
to
the
United
Kingdom
in
this
category,
but
now
it
is
no
longer
an
option.
I
used
to
sell
quite
a
bit
to
the
UK,
and
I
am
losing
sales.
Is
this
a
new
thing
or
just
a
glitch
in
eBay
software?
Thanks,
Erica.
And
her
store
is
Eliana's
Attic.
Griff
Wow.
So
I
can
tell
you
this,
Erica.
It
is
not
a
glitch.
It's
actually
deliberate
that
your
item
is
not
showing
up
in
the
UK,
and
here's
why.
The
UK
recently
implemented
regulations
regarding
product
safety,
and
you
can
read
about
them
online
by
searching
for
UK
consumer
product
safety.
Kayomi
And
as
always,
we'll
be
sure
to
put
a
link
to
the
site
in
our
show
notes
for
episode
two
ninety
nine.
Erica,
one
of
the
requirements
for
an
item's
eligibility
to
be
sold
in
the
UK
are
specific
safety
markings.
In
the
case
of
a
marketplace
like
eBay,
we
are
required
to
make
sure
every
item
on
their
list
has
one
of
the
required
safety
markings
on
the
item
coming
into
the
UK.
But
since
eBay
cannot
open
and
inspect
all
items
going
to
the
UK
to
be
sure
that
they
have
the
required
markings,
we
had
no
choice
but
to
block
items
from
the
UK
for
certain
categories
including toys.
Griff
Yeah.
Toys
are
on
their
list
of
products
that
they
require
now
to
have
this
safety
marking.
Safety
markings
like
that
CE
marking
you'll
see
on
some
electronic
devices.
There's
a
list
of
them,
and
you
can
find
them
on
that
page
that
we'll
link
to
in
the
show
notes
for
the
UK,
consumer
product
safety
regulations.
Let
me
read
a
section
from
that
page
if
you
don't
mind,
because
it
talks
about
this
particular
requirement
for
markings.
So
I'm
quoting
now
from
that
page.
Some
products
must
display
appropriate
markings
to
be
sold
in
the
UK.
These
markings
are
a
statement
from
the
manufacturer
that
the
product
meets
specific
safety,
health,
and
environmental
requirements.
Now
according
to
that
UK
consumer
product
safety
page,
the
products
that
this
applies
to
include,
and
I'm
gonna
quote,
toys,
electrical
goods,
gas
appliances,
fireworks,
which
you
can't
sell
on
eBay,
I
don't
believe,
personal
protective
equipment
such
as
goggles,
gloves,
and
helmets,
unquote.
So,
Erica,
the
Upshot,
and
we
admit
it's
definitely
not
an
ideal
solution
in
order
for
eBay
to
be
in
compliance
with
this
UK
regulation
toys
along
with
some
of
the
other
categories
like
electronic
goods,
gas
appliances,
gloves,
goggles,
and
helmets.
Don't
ask
me
why.
If
they're
listed
on
ebay
dot
com,
they're
no
longer
going
to
be
available
to
buyers
in
the
UK.
I
know
this
is
this
may
have
an
impact
on
her
sales
because
she
was
selling
a
lot.
I
don't
know
what
to
tell
you.
There's
no
other
way
of
getting
around
this.
Sorry
about
that.
Now
our
next
question
was
sent
to
podcast
at
ebay
dot
com
by
seller
Bob.
And
Bob
says,
Griff,
a
year
a
year
or
two
ago,
when
eBay
announced
the
requirements
for
registering
and
packing
standards
for
Germany,
I
opted
out
and
restricted
shipping
to
Germany.
Oh,
that
German
packaging
act,
I
remember
it
well.
Kayomi
Is
this
the
one
with,
like,
the
little
packing
nuts
and
everything?
Griff
You
had
to
register
and
you
had
to
join
a
company
and
you
had
to
buy
a
pack.
It
was
just
so
onerous,
and
we
talked
about
it
online.
Since
then,
eBay's
been
able
to
arrange
with
Germany
so
that
through
the
international
shipping
program
Yeah.
They
handle
all
that
now,
so
that's
no
longer
a
concern.
Anyway,
Bob
continues.
Currently,
I'm
shipping
exclusively
through
eBay
International
Shipping
with
no
other
options.
My
account
is
listed
as
an
individual.
When
eBay
moved
to
the
new
global
shipping
program,
which
is
not
called
that,
it's
called
the,
eBay
international
shipping,
Bob
says,
I
removed
any
restrictions
including
Germany.
I
was
recently
contacted
by
a
buyer
in
Germany,
and
after
some
back
and
forth
about
the
item
itself,
I
told
him
that
the
eBay
International
Shipping
Program
was
exclusive
as
a
shipping
option.
He
advised
that
the
listing
was
showing
that
it
was
not
available
to
ship
to
Germany.
I
checked
my
account
restrictions
and
saw
that
Europe,
including
Germany,
was
not
a
restricted
company.
I
also
verified
this
with
customer
support.
The
buyer
sent
me
a
screenshot
which
Bob
shared
with
me.
It's
basically
the
item
page
with
an
overlay
of
a
red
error
message
saying
that
the
item
was
not
available
to
the
buyer
to
be
shipped
into
Germany.
Bob
continues.
At
that
point,
I
added
the
option
to
ship
USPS
first
class
international
and
sold
the
item.
Could
you
please
explain
what,
if
any,
is
the
issue
on
my
part
or
account?
Customer
support
said
there
is
no
restriction,
yet
buyer
claims
and
shows
that
there
is
one
from
his
end.
Thanks
and
regards.
Bob
Crockett,
his
user
ID
on
eBay
is
Racer
Trek.
Okay.
Let
me
take
this
one
on
if
you
don't
mind.
You
can
jump
in.
Kayomi
Please
go
ahead.
Griff
Okay.
Robert,
again,
with
the
regulations
here.
So
this
blockage
that
your
buyer
saw
in
Germany
is
due
to
a
new
regulation
in
the
European
Union.
It's
called
the
Digital
Services
Act.
And
this
is
one
of
the
regulations
where
there's
actually
a
page
about
it
on
seller
center,
and
it
outlines
the
act
and
how
it
impacts
eBay
and
eBay
sellers.
We'll
put
a
link
to
that
page
in
the
show
notes
for
episode
two
ninety nine.
Kayomi
Oh,
yeah.
I
am
all
too
familiar
with
the
DSA,
our
Digital
Service
Act.
I
mean,
we've
had
to
change
things
on
our
end
to
be
in
compliance
with
this.
So
Bob,
the
European
Commission
adopted
the
Digital
Services
Act,
or
DSA,
to
provide
a
safe
and
accountable
online
environment
for
consumers.
Digital
platforms,
including
online
marketplaces
like
eBay,
are
required
to
comply
with
regulations
that
aim
to
increase
accountability,
consumer
protection,
and
transparency.
Griff
And
so
what
does
this
mean
for
you
as
an
eBay
seller?
If
you're
a
registered
business
seller
who
has
listings
available
for
purchase
to
buyers
in
the
EU,
your
listings
will
reflect
the
rules
established
by
the
Digital
Services
Act.
Starting
in
early
two
thousand
twenty
four,
your
business
contact
information
will
be
displayed
on
listings
that
are
available
for
purchase
by
EU
buyers.
And
in
this
case,
if
you're
registered
as
a
business
seller
and
you
don't
have
that
information
filled
out,
your
listings
will
not
be
purchasable
by
sellers
in
the
EU.
Kayomi
And if you
are
registered
as
a
business
seller
and
you
want
your
items
to
be
accessible
to
EU
buyers,
you
can
add
the
required
information
in
just
a
few
steps.
First,
you're
going
to
log
in
to
your
account
settings
on
my
eBay.
Then
you're
going
to
navigate
to
the
public
business
information
page.
And
finally,
add
the
business
contact
details,
phone
number,
email,
you
know,
as
shown
in
the
form,
and
you're
done.
Griff
And
if
you're
not
happy
with
showing
your
phone
number,
get
a
business
phone
number
like
on
Google
Voice
or
what
any
of
the
other
IP
voice
services,
and
make
sure
you're
using
a
business
email.
And
then
that
way,
you're
protecting
your
own
personal
privacy.
But
you
have
to
have
that
information
in
your
account
if
you
want
your
items
to
be
purchased
by
EU
buyers.
And
by
the
way,
we
actually
did
an
episode
about
this
very
topic
with
eBay's
Andrea
Stairs.
It
was
episode
two
sixty
two,
so
it
wasn't
that
long
ago.
I
think
it
was,
like,
beginning
of
the
year.
If
you
wanna
scroll
through
the
podcast
library
in
your
app
to
locate
and
listen
to
it,
look
for ep 262.
Kayomi
And
Bob
did
say
in
his
email
that
he
was
able
to
circumvent
the
requirement
by
shipping
the
item
using
his
own
shipping
as
opposed
to
eBay
international
shipping.
Griff,
is
that
recommended?
Griff
Yeah.
What
he
discovered
is
that
we
block
them
if
it's
international,
eBay
international
shipping.
That's
how
we
put
the
block
in
because
we
can
see
the
information.
So
apparently,
he
was
able
to
circumvent
that,
and
I
guess
it
can
work.
Listen.
Am
I
gonna
recommend
that
somebody
try
to
get
around
compliance?
No.
I
wouldn't
recommend
it.
Sorry.
It's
best
to
be
in
compliance
by
providing
the
required
information
on
your
eBay
business
account,
and
that's
what
the
majority
of
sellers
have
done.
Kayomi
Yes.
And
a
seller
would
also
have
to
ask
themselves
if
it's
worth
giving
up
the
safety
protections
of
eBay
International
shipping
when
it
comes
to
returns
just
to
make
a
sale?
Griff
Yeah.
It's
a
good
point.
I
definitely
wouldn't
try
to
circumvent it.
Kayomi
Yes.
We
are
law
abiding
citizens.
Griff
Can
you
imagine
if
we
started
giving
out
outlaw
advice?
Kayomi
Go
wild.
Griff
Go
ahead.
Do
what
you
want.
Anyway,
it's
a
seller's
decision
to
make.
Oh,
by
the
way,
we
also
announced
this,
new
digital
service
act
in
the
two
thousand
twenty
three
fall
update
if
you
wanna
read
more
about
it.
We'll
put
links
to
all
the
pages
mentioned
including
the
two
thousand
twenty
three
fall
update
page
in
the
show
notes
for
episode
two
ninety
nine.
Kayomi
And
our
last
question
is
a
bit
unusual.
It
comes
from
seller
Barbara
in
Ohio
who
sent
this
to
podcast
at
ebay
dot
com.
Hello,
Griffin
Kiyomi.
Several
YouTube
influencers
have
talked
about
how,
unless
you
are
a
licensed
auctioneer,
you
cannot
run
eBay
auctions
if
you
live
in
a
state
that
has
legally
restricted
auctions
of
any
kind
to
licensed
auctioneers
only.
I
live
in
one
of
those
states.
Is
this
really
a
thing?
Is
it
enforceable
for
online
platform
auctions
like
eBay?
I
still
see
several
resellers
from
my
state
on
eBay
and
other
platforms
running
auctions,
and
I'm
now
thinking
that
I'm
just
being
a
wimp
for
not
using
that
feature.
Is
there
any
hope
you
can
give
those
of
us
who
do
not
plan
on
going
through
the
hassle
and
expense
of
becoming
licensed,
love
your
podcast,
and
think
it
should
be
required
listening.
Oh,
why
thanks.
Barbara
in
Ohio.
Griff
Okay.
Is
there
any
hope
you
can
give
Barbara?
So,
yeah,
Barbara,
move.
Kayomi
Relocate
potentially.
Griff
Sorry.
I
know
that
sounds
kind
of
blunt,
but
it's
really
the
only
hope
I
can
give
you
because
now
I
gotta
say
this
right
upfront.
We're
not
the
expert.
But
you
said
it's
Ohio,
and,
yes,
Ohio
does
indeed
have
a
state
law
that
they
finally,
after,
like,
twenty
years
of
trying
to
pass,
they
were
able
to
pass
last
year,
and
it
governs
the
requirement
for
any
Ohio
based
seller
and
what
they
must
follow
in
order
to
be
in
compliance
with
that
law
if
they're
using
an
offline
or
an
online
platform's
auction
format
to
sell
goods.
I've
read
through
the
pages.
There
are
apparently
some
exceptions,
but,
again,
I'm
not
qualified
to
provide
guidance
on
this
issue,
but
you
can
do
it
yourself.
You
can
go
to
the
pages,
which
I'll
put
a
link
to
their
main
page
in
the
show
notes.
We
do
know
that
the
Ohio
law
doesn't
cover
fixed
price
sales.
It's
only
for
using
the
auction
format.
So
any
Ohio
seller
can
sell
using
fixed
price.
But
if
a
seller
based
in
Ohio
wants
to
use
the
auction
format
on
eBay
or
any
other
online
marketplace
that
provides
one,
They're
gonna
need
to
inform
themselves
about
their
state
laws
regarding
selling
on
auction
sites
online.
And
I
have
heard
secondhand,
of
course,
that
Ohio
has
enforced
this
law
since
it
passed.
And
apparently
and
I
don't
know
if
this
is
true
or
not,
but
there
can
be
significant
consequences
for
those
found
in
violation.
Kayomi
Yeah.
Barbara,
reading
your
message
today
definitely
taught
me
something.
And
I
was
picking
Griff's
brain
before
this,
and
I
was
like,
is
this
really
a
thing?
Griff
It
was
twenty
years
ago
when
this
first
started
happening.
When
eBay
started
becoming
really
successful,
there
were
a
lot
of
these
traditional
auction
societies
in
different
states
around
the
country
who
thought
this
was
unfair
to
them,
not
quite
understanding
how
the
how
the
model
works,
and
they
pushed
for
legislation.
Most
of
that
never
passed.
It
never
made
it
anywhere.
But
there
were
a
few
states
like
Ohio,
and
I
don't
know
what
the
others
are,
if
there
are
any,
where
the
auctioneers
within
that
state
and
their
usual
usually
agricultural
estate
auctioneers
that,
you
know,
stand
up
on
a
podium
and
go,
oh,
what
do
you
bid?
I'm
gonna
take
three.
Well,
give
me
four,
five.
You
know,
it's
that
kind
of
thing.
And
they
really
pushed
to
make
sure
that
anyone
who
sells
online
using
the
auction
format
had
to
meet
the
same
requirements.
Kayomi
Well,
Griff,
what
are
the
requirements
for
compliance
within
the
Ohio
law?
Griff
Again,
I'm
not
the
expert
here,
but
a
quick
perusal
of
the
high
Ohio
State
website
regarding
this
new
law
seems
to
indicate
there
are
things
like
you
have
to
take
an
exam,
which
you
have
to
study
for.
There's
mandatory
ongoing
annual
education,
which
you
must
take.
You
have
to
pay
for
the
courses.
There
are
dues
and
fees
about
joining
the
state's
auctioneer
association.
It
is
not
a
simple
process,
and
it
is
not
inexpensive.
Kayomi
Capitalism
at
its
finest
sounds
scary.
Griff
Yeah.
I
don't
know
if
I
blame
capitalism,
but
I
agree
mostly.
I
don't
use
the
auction
format
that
much
myself,
but
if
I
did
and
I
lived
in
Ohio,
I
gotta
tell
you,
Barbara,
I
probably
would
think
about
relocation.
Kayomi
This
might
just
be
me,
but
it
seems
like
a
stretch
to
call
eBay
sellers
auctioneers.
But,
you
know,
Barbara,
if
in
the
training
that
you
may
go
through,
you
learn
how
to
speak
like
them
and
do
the
impression
that
Griff
was
doing
earlier,
please
call
in
to
us
at
the
podcast
so
we
can
hear
it.
Griff
Who
knows?
You
may
have
a
future
as
a
cattle
auctioneer.
There
could
be
worse
futures.
So
I
wanna
thank
everyone
who
sent
in
their
questions
this
week.
I'm
sure
it
wasn't
coordinated
that
they
all
had
to
do
with
regulations,
and
I
have
to
admit,
Barbara,
that
Ohio
question
was
definitely
unusual.
If
you
send
me
your
address,
I'll
send
you
the
USB
mug.
You
more
than
deserve
it,
and
I
think
you're
gonna
need
it.
Kayomi
And
if
you
have
any
unusual
questions
about
running
a
business
on
eBay,
why
not
ask
us?
Griff
Yeah.
We
might
know
the
answer
right
off,
but
we
can
always
research
and
find
the
right
answer.
Kayomi
We
research
everything
here
on
You
Got
Questions.
Griff
Yes.
We
do.
Kayomi
That's
why
we
know
about
Ohio
law
fairly,
briefly,
vaguely.
Griff
Yeah.
Enough.
Right.
Enough
to
give
you
some
information.
Kayomi
Exactly.
And
if
you're
interested,
just
call
us
at
eight
seven
two
three
four
six
three
zero.
Or
if
you
prefer,
you
can
always
email
us
at
podcast
at
ebay
dot
com.
That
is
podcast
at
ebay
dot
com.
Griff
And
now
it's
time
for
your
tip
of
the
week.
This
week's
tip
was
sent
to
us
by
seller
Jonathan
who
says,
if
your
item
has
a
unique
indelible
identifier
like
a
serial
number
or
other
string
of
numbers,
take
a
photo
of
it
and
then
include
it
in
the
listing.
Type
it
into
the
item
description,
and
maybe
even
create
a
custom
item
specific
for
the
number
as
well.
The
inclusion
of
any
unique
number
in
the
list
It
is
Kayomi
It
is.
Very
thorough.
And
our
tips
for
every
week,
check
the
transcript
for
links
for
reference
in
the
episode
and
check
the
eBay
announcement
board
every
day
to
stay
up
to
date
on
eBay
news,
launches,
and
changes.
Griff
On
our
next
episode,
episode
three
hundred,
Komi
Kayomi
Oh.
I
Griff
knew
you'd
like
that.
We'll
continue
the
theme
of
eBay
and
regulations
when
we
are
joined
by
William
Schooner.
He's
the
associate
of
the
pipeline
and
hazardous
materials
safety
administration.
William's
gonna
join
us
to
outline
the
requirements
for
shipping
anything
hazardous.
Kayomi
And
we'd
like
to
again
thank
our
guest
this
week,
Patty
Whitlock.
Griff
The
eBay
for
business
podcast
is
produced
in
house
by
the
eBay
podcast
team.
Georgea
Mpampanis
is
our
monthly
cohost
and
guest
coordinator.
And
I'm
your
weekly
cohost,
Kayomi
Kayoshi.
And
I'm
editor
in
chief
and
head
bottle
washer,
Griff.
The
eBay
for
business
podcast
is
distributed
by
Quill
and
cohost.
We'll
see
you
next
week.
Kayomi
Episode
three
hundred.
Griff
Episode
three
hundred
on
New
Year's.
And
you
knew
you
were
gonna say that...
Kayomi
I
had
to
get
that
in.