Kayomi
I'm
Kayomi
Kayoshi.
Griff
And
I'm
Griff,
and
this
is
the
eBay
for
business
podcast,
your
favorite
source
for
the
information
and
inspiration
you
need
to
help
you
start,
manage,
and
grow
a
business
on
the
world's
most
powerful
marketplace.
This
is
episode
two
ninety
eight.
Kayomi
And
this
is
also
our
all
questions
and
answer
episode.
Griff
Yes,
indeed,
it
is.
And
we've
selected
questions
on
topics
like
item
specifics
autofill,
shipping
discounts,
how
to
apply
them,
sending
offers
to
ghosts,
and
what
to
do
if
my
buyer
says
the
package
never
arrived,
but
tracking
shows
that
it
was
delivered.
All
that
and
more.
But
first,
let's
check
it
out.
Is
there
any
news,
Kayomi?
Kayomi
Absolutely.
I
have
news.
So
joining
us
today
for
some
eBay
news
is
our
friend
and
host
from
the
eBay
Solar
Spotlight
series,
Georgia
and
Georgia
Mampanis.
Hi,
Georgia.
Georgea
That's
okay.
They
butcher
it
every
time.
It's
fine.
Hi,
Griff.
Hi,
Kayomi.
Kayomi
I'm
used
to
it
too.
It's
okay.
Griff
Hi,
Georgia.
Georgea
Thanks
for
having me!
Griff
Well,
so
Georgia,
what
do
you
have
for
us
today
in
the
news?
Georgea
Yeah.
So
as
you
know,
engaging
with
sellers
is
important,
you
know,
to
eBay
and
to
us
specifically.
And
so
we
have
numerous
channels
we
go
through
whether
it's
social
media
channels,
we've
got
IG,
we've
got
Facebook,
we've
got
YouTube,
We
got
some
events,
seller
meetings
and
forums.
Griff
And
the
podcast.
Georgea
And
the
podcast.
Can't
forget
about
that.
No.
I'm
sorry.
I'm
sorry.
I
shouldn't
have
said
it
last.
I
should
have
said
it
first.
But
our
newest
initiative,
and
by
new,
I
mean,
like,
in
the
last
year
or
so,
has
been
to
connect
with
sellers
at
our
offices
across
the
country.
We
call
them
seller
weeks.
The
seller
weeks
program
was
designed
to
give
sellers
exposure
to
eBay
teams
and
leadership
while
also
deepening,
our
understanding
of
eBay's
diverse
seller
community.
So
it's
a
great
opportunity
for
us
as
well.
Yeah.
Kayomi
Mhmm.
Georgia,
remind
me,
how
many
have
we
done
so
far?
Georgea
So
to
date,
about
a
thousand
eBay
employees
have
engaged
with
around
a
thousand
sellers.
So
that's,
like,
a
one
to
one
ratio
around
our
offices
in
Austin,
Salt
Lake
City,
Portland,
Bellevue,
San
Jose,
San
Francisco,
and
New
York.
Still
waiting
for
Toronto.
I
don't
know
if
that's
gonna
happen,
but
hopefully,
you
know,
we
got
we
got
a
bunch
of
sellers
out
there.
I'm
there.
Griff
So
hopefully
It's
George's
home
base.
So
she
wants
to
Georgea
have
it
in
Toronto.
Although
Toronto
listeners,
don't
worry.
I'm
pushing.
I'm
pushing.
Georgea
But
you
know,
it's
been
a
great
opportunity
for
us
to
get
feedback
from
sellers
of
all
different
levels
of
selling
at
different
categories
and
really
understand
how
all
aspects
of
eBay
affect
sellers.
We've
learned
so
much
from
our
sellers
and
feel
inspired
to
better
help
their
businesses.
And,
you
know,
while
I
need
campus,
we've
hosted
multiple
events
over
the
few
days
that
we've
been
there
to
make
sure,
you
know,
there's
a
wide
range
of
representation
across
both
sellers
and
eBay
teams.
So,
like,
if
someone
can't
make
you
one
day
or
to
one
event,
we
got
something
else
for
you.
Come
out.
Griff
And
it's
kind
of
a,
reciprocal.
Right?
Because
you've
also
visited
a
few
sellers
at
their
actual
places
of
business,
correct?
Georgea
We
did.
So
whether
it's
like
a
brick
or
mortar
store,
some
people
have
like
an
actual
storefront
and
some
people
have
a
warehouse
and
we've
gotten
a
glimpse
of
how
they
run
their
business,
you
know,
their
day
to
day
eBay
stores,
including
how
they
organize
and
store
their
inventory.
And
we
see
how,
like,
their
shipping
stations
are
set
up,
for
example.
It's
really
great.
I
myself
have
been
to
a
few,
and
it's
very
fascinating
to
see
the
unique
operations
each
of
these
sellers
have.
It's
also
so
wonderful
to
meet,
like,
the
forces
behind
these
businesses,
whether
it's
just
like
this
one
off
seller,
if
they
have,
like,
a
huge
team
behind
them,
it's
great
to
meet
everyone.
Griff
And
they
must
be
so
happy
to
see
you
when
you
show
up.
Right?
They're
proud
of
their
businesses,
and
they're
glad
someone
from
eBay
is
there.
Georgea
I
feel
like
a
celebrity
every
time
I
walk
into
those
doors.
Kayomi
Georgia,
I
remember
we
went
to
one.
It
was
a
music
store
when
we
were
in
Bellevue,
and
just
being
able
to
get
that
insight
into
this
Seattle,
Bellevue
music
scene
was
so
special,
and
I
loved
it.
I
was
like
a
music
lover.
I
know,
Griff,
we
always
talk
about
music
here.
Griff
We
do.
Yeah.
Kayomi
That
was
great.
Any
other
memorable
experiences?
I'm
sure
there
are
a
ton
you'd
like
to
share,
Georgia.
Georgea
There
are.
I
remember
there's
one.
Actually,
I
think
it
was
the
first
ever
seller
visit
I
did.
I
mean,
one
of
the
seller
weeks,
and
it
was
really
interesting.
The
seller
was
so
fun,
so
engaging.
He
was,
like,
explaining
to
us,
you
know,
how
organized
his
inventory
system
was,
but
he's
like,
you
know
what?
It's
one
thing
for
me
to
explain
it
to
you.
And
there's
one
thing
for
me
to
like
show
you
how
organized
I
am.
So
he
kind
of
like
started
this
game
with
us.
So
he
sells
jerseys
and
he's
like,
okay,
tell
me
your
favorite
team.
And
I'll
tell
you
exactly
where
to
locate
it.
If
you
don't
find
it
within
five
minutes,
there's
clearly
a
fault
in
my
inventory
system.
And
we're
like,
okay.
And
so
I
don't
remember
who
I
picked
at
the
time.
Let's
just
say
the
Toronto
Maple
Leafs
just
because
I
have
to,
whether
they're
my
favorite
team
or
not.
Toronto
Maple
Leafs
it
was.
And
so
he's
like,
okay.
You're
gonna
find
them
in
bin
z
seventy
five.
And
I'm
like,
oh
my
god.
This
thing
was,
like,
at
least,
you
know,
fifteen
hundred
square
feet.
It
was
massive.
Bins
after
bins
after
bins.
And
within
five
minutes,
I
was
able
to
find
it
because
he
just
had
such
an
organized
system.
Everything
was
labeled
in
an
order,
and
I
found
it
right
away.
That
was
a
fun
game
to
just
show
how
he's
able
to
access
an
inventory
on
a
day
to
day
basis.
It
was
great.
Yeah.
And
then
another
one.
So
my
father
is
a
mechanic,
was
a
mechanic
for
sixty
plus
years,
retired
now,
but
I
was
always
surrounded
by
cars.
And
so
I
kind
of
have
a
little
bit
of
knowledge
in
cars,
especially
like
the
old
ones,
like
how
rare
they
are.
And
so
we
went
to
a
seller's
garage
where
he's
also
a
P
and
A
seller
and
there
were
some
cars
in
there.
And
I
was
like,
I
literally,
the
first
thing
I
said
to
him,
I
was
like,
do
you
mind
if
I
take
pictures
and
show
my
dad?
He's
gonna
be
so
amazed.
And
so
just
seeing
those
was
just
really
great
because
I
have
that,
like,
personal
connection
to
cars.
There's
a
ton
other
ones
that
stood
out,
but
those
are
like
the
two
top
ones
I
can
think
of.
We
have
visited
sellers
in
close
proximity
to
the
office,
so
we
look
forward
to
meeting
more
sellers
across
the
US
throughout
this
program.
Stay
tuned
for
where
we're
coming
to
next,
but
we'll
be
in
a
sitting
near
you,
hopefully.
Exciting.
Griff
I
should
go
to
one
of
these.
Kayomi
You
should.
Griff
I
should,
but
I
probably
won't,
but
I
should.
Kayomi
They're
great.
Who
knows?
Maybe
we'll
have
one
in
Southern
California.
That
can
be
your
pitch,
Griff.
Griff
Okay.
That
that
I'd
be
happy
to
take
part
in
that.
Well,
Georgia,
thanks
so
much
for
stopping
by.
We'll
see
you
again
because
we
have
you
on
next
week.
Georgea
Oh,
yeah.
I
do.
Patty.
Everyone
knows
Patty.
We
have
a
seller
spotlight
segment
with
her,
so
I'm
really
excited
Griff
for
that
one.
Patty
Whitlock
for
those
of
you
who
are
wondering
what
her
last
name
was.
Georgea
I
feel
like
I
didn't
even
have
to
say
her
last
name.
Most
people
know
her.
Griff
It's
like
Madonna,
Cher,
Patty.
Well,
Georgia,
thank
you
so
much.
This
has
been
a
lot
of
fun,
and
we'll
see
you
next
Kayomi
week.
Thanks,
Georgia.
Georgea
Thank
you.
Griff
Bye.
Naomi,
you
and
I
have
some
questions
to
answer.
Kayomi
Let's
get
into
it.
You've
got
questions.
Griff
We've
got
answers
because
this
is
our
quarterly
all
questions
episode.
No
guests
except
for
you
and
your
questions,
and
we
selected
four
questions
for
this
week.
Kayomi
And
remember,
you
can
always
submit
your
questions
either
as
a
voice
mail
at
eight
seven
two
three
four
six
three
zero
or
an
email
at
podcast
at
ebay
dot
com.
And,
Griff,
correct
me
if
I'm
wrong,
but
I
have
a
hunch
that
you'd
like
me
to
read
the
first
one.
Griff
Really?
How
did
you
know?
Kayomi
Instinct.
Sharpened
it
over
time.
Griff
Yes.
Kayomi
So
this
first
question
is
from
our
regular
valued
listener,
Suzanne.
Remember
her?
Griff
Oh,
I
certainly
do.
Suzanne
just
asked
us
a
question
recently
about
time
away,
so
how
could
I
forget?
And
I
think
she
was
the
one
who
said
she
was
fearful
of
getting
a
zing.
Kayomi
I
know.
She
makes
it
hard
to
forget.
Well,
she
responded
with
the
following
question.
Thank
you
for
clearing
up
time
away.
It's
worth
the
effort
to
make
those
sales.
No
Zings
for
me.
Thank
you
very
much.
I'm
back
from
Brimfield
in
Boukville,
New
York,
and
it
was,
as
always,
fun
and
profitable.
There
is
something
pretty
special
driving
down
the
main
street
and
waving
to
friends
that
I
haven't
seen
since
September,
Brimfield.
It's
the
closest
thing
to
being
in
a
parade.
Kiyomi,
you
mentioned
that
some
eBay
sellers
met
up
there.
I
would
love
to
be
included
if
there
is
a
meetup
in
July
and
or
September.
Since
I'm
feeling
very
valued
right
now,
I
have
another
query.
Every
once
in
a
while,
it
happened
today,
I
received
send
offers
to
buyers.
Three
of
the
four
items
had
no
watchers.
Am
I
sending
offers
to
ghosts?
I
tried
looking
it
up,
but
nothing
has
been
noted
since
twenty
nineteen.
It's
always
a
pleasure
to
make
you
laugh,
Griff.
You
certainly
make
me
laugh
so
much
that
I
have
to
pull
over
if
I'm
driving
whenever
you
read
or
respond
to
my
email.
It's
much
safer
that
way.
I
don't
want
my
car
to
get
a
ding.
Griff
A
ding.
Kayomi
Your
valued
regular
listener,
VRL,
Suzanne
Shearman.
Griff
Well,
Suzanne,
when
you
send
offers
to
buyers,
those
offers
can
go
to
buyers
who
have,
obviously,
watched
your
listing.
They
have
it
in
your
in
their
watch
list.
But
also,
it's,
sent
to
buyers
who
have
put
the
item
in
their
shopping
cart,
and
they
may
not
have
watched
the
item,
so
you
won't
see
them.
And
it
also
goes
out
to
buyers
who
have
viewed
the
listing
a
few
times,
usually
more
than
once,
and
they
may
not
have
watched
the
item.
So
you
can
have
an
item
that
has
no
watchers,
and
yet
there
are
buyers
who
will
receive
an
offer
for
that
item.
So
even
though
your
item
hasn't
had
watchers,
given
these,
it's
possible
that
a
buyer
has
viewed
your
listing
a
few
times,
which
we
interpret
as
expressing
interest.
Or
put
the
item
in
their
cart,
which
we
definitely
interpret
as
expressing
strong
interests.
So
that's
why
that
happens.
Please
continue
to
send
in
your
questions,
and
thank
you
for
pulling
over
to
keep
other
drivers
safe
when
you're
listening
to
the
podcast.
Kayomi
And,
Suzanne,
I'm
not
sure
where
you're
located,
but
the
seller
that
was
out
there,
he
hosts
our
Boston
chapter.
And
so
if
you're
interested,
go
to
seller
events
dot
ebay
dot
com
and
look
up
the
Boston
chapter
and
you'll
see
it.
Griff
Yeah.
And
we'll
put
a
link
to
it
in
the
summary
for
this
episode.
Kayomi
Absolutely.
Griff
Now
our
next
question
was
sent
to
podcast
at
ebay
dot
com
by
seller
Doug
who
asks,
hi,
Kayomi
and
Griff.
Love
the
info
you
both
provide,
and
I'm
wondering
if
there
is
a
way
to
turn
off
autofill
features
on
item
specifics.
I
figured
that
I
spend
about
twenty
percent
of
my
listing
time
undoing
entries
that
eBay
makes
for
me.
If
my
title
says
new
in
box,
it
will
show
boxing
as
the
subject.
When
listing
auto
repair
manuals
covering
a
range
of
years
in
the
title,
it'll
pick
a
year
and
show
that
as
the
model
year.
Star
Wars
figures
list
the
patterns
as
stars.
This
really
slows
down
the
listing
process.
If
there
isn't
a
way
to
turn
it
off,
can
you
pass
this
on
to
the
right
person
as
I'm
sure
there
is
a
common
frustration?
Thanks
again
for
all
you
do.
Sequim
Salty
up
in
Washington.
Doug
Young.
Oh,
I
love
Sequim.
What
a
great
area
of
the
world.
I
actually
considered
moving
there
once.
Kayomi
Oh,
I'll
have
to
make
my
way
out
there
at
some
point.
Griff
Beautiful
weather.
Kayomi
Well,
Doug,
thank
you
so
much
for
sending
your
question
in.
I
kind
of
got
a
bit
of
a
laugh
out
of
it.
Just
hearing
your
struggles,
I
think
we
can
all
commiserate
with
you.
Griff
Oh,
yeah.
Kayomi
Alas,
there
is
not
a
way
at
this
time
to
turn
off
the
item
specific
autofold
feature.
Griff
Yeah.
Unfortunately,
it's
true,
Doug.
I
sometimes,
I
share
your,
frustration
because
I
find
them
a
little
annoying
as
well.
I
do
have
some
background
as
to
why
there
is
no
option
for
shutting
them
off
and
I
believe
it
has
to
do
with
machine
learning.
The
engine
that
drives
item
specifics
learns.
It's
always
learning
what
to
autofill
based
on
specifics
chosen
by
sellers
for
previous
listings.
Kayomi
You
know,
when
I
was
reading
it,
I
thought,
well,
I
was
hoping
that
was
true.
I've
used
different
AI
tools
and
things
like
that
where
sometimes
they
do
learn
based
off
of
past
experiences
and
sometimes
they
don't.
So,
I
mean,
that
would
make
sense,
but
is
that
factual?
Are
we
sure
about
that,
Greg?
Griff
But,
of
course,
I'm
not
sure
about
that.
It's
pure
speculation,
but
it
sure
sounds
right.
So,
maybe
in
order
to
keep
the
seller
input
data,
for
item
specifics
robust
and
continuing,
that
might
be
the
reason
the
team
hasn't
provided
an
option
for
shutting
the
autofill
feature
off
if
it's
even
possible.
But
maybe
sometime
in
the
future,
they
might.
So
who
knows?
Kayomi
Yeah.
Fingers
crossed.
And
again,
this
was
all
speculation,
so
don't
quote
us,
but
Griff
Well,
you
can
quote
us
on
the
part
where
it
says
there's
no
option
to
shut
it
off.
I
mean,
that's
factual.
Kayomi
That
is
factual.
Griff
I
just
kinda
went
out
on
a
limb
when
I
was
speculating
why.
Kayomi
Exactly.
And
I
think
we're
on
to
something.
Our
next
question
comes
from
eBay
seller,
Matt,
who
sent
this
to
podcast
at
eBay
dot
com.
Hello,
Kayomi
and
Griff.
I
decided
to
get
a
jump
start
on
the
eBay
discounted
shipping
rollout
by
offering
my
own
discount
at
fifteen
percent,
and
things
were
fine
until
I
sold
a
book
via
media
mail
and
a
patch
via
eBay
standard
envelope.
To
my
surprise,
the
fifteen
percent
discount
was
applied
to
both
media
mail,
a
nondiscounted
service,
and
the
eBay
standard
envelope,
which
is
a
flat
rate.
I've
adjusted
my
business
policies
with
these
classes
via
the
handling
fee
to
get
as
close
to
the
actual
cost
as
possible.
But
I'm
concerned
that
this
discount
is
being
applied
to
nondiscountable
discountable
services.
Is
there
a
plan
to
look
into
this?
Matt
Miles.
Griff
Well,
thank
you,
Matt.
There
is
a
difference
between
passing
on
carrier
discounts
and
providing
your
own
custom
shipping
discount.
So
when
you
visit
that
page
for
setting
up
shipping
discounts,
there's
you'll
see
there's
two
options,
Carrier
discounts,
and
you
can
just
set
up
to
pass
that
rate
discount
that
you
get
onto
your
buyers,
or
your
own
custom
discounts
where
you
can
set
a
percentage
that
is
applied
to
your
shipping.
Kayomi
And
just
to
be
clear,
there
is
a
specific
page
for
configuring
how
you
handle
carrier
or
your
own
shipping
discounts,
and
you
reach
it
by
going
to
the
my
eBay,
then
the
account
tab,
and
then
shipping
preferences.
Griff
Yeah.
And
you'll
see
it
there.
It's
it
says
discounts,
and
you
just
click
the
edit
feature.
So
yeah.
Thanks
for
that
reminder,
Kayomi.
So,
Matt,
you're
correct
about
Media
Mail
and
eBay
standard
envelope.
They
there's
no
discount
that's
applied
and
then
you
can
pass
on.
Media
mail
is,
of
course,
a
nondiscounted
service.
It
doesn't
receive
a
discount,
that
you
can
pass
on
or
keep.
And
USPS
provides
flat
rate
for
the
eBay
standard
envelope.
If
you
select
to
pass
carrier
discounts
to
your
buyers,
there
won't
be
any
discounts
for
those
two
services.
However,
if
you,
as
you
said
you
did,
opt
for
providing
your
own
custom
discount
by
a
percentage
and
you
said
fifteen
percent,
that
is
a
seller
based
discount,
not
a
carrier
based
discount,
and
it's
going
to
apply
to
all
carriers
and
all
services
including
Media
Mail
and
eBay
standard
envelope,
which
is
a
tiered
service
based
on
weight
actually.
So
it's
not
quite
flat
rate.
It's
just
there's
different
price
points
depending
on
the
weight
of
the
envelope.
So
for
a
seller
based
custom
discount,
no
services
or
carriers
are
exempt.
You
can
read
more
about
shipping
discounts
on
the
relevant
help
page.
Just
click
help
and
contact
on
the
top
of
any
eBay
page,
and
then
use
the
term
shipping
discounts
to
search,
and
it'll
pop
right
up.
Kayomi
Great
information.
Chris,
just
curious.
Do
you
pass
on
your
carrier
discounts
to
your
buyers?
Griff
Oh,
I
do.
It
keeps
my
shipping
costs
competitive,
and
it
reduces
my
shipping
label
costs
for
listings
where
I
offer
free
shipping.
But
that's
just
me.
A
seller
can
choose
to
keep
or
pass
on
those
discounts
at
their
discretion.
And
finally,
I've
seen
several
questions
this
week,
both
on
our
Facebook
page
and
also
others,
and
it
seems
to
be
a
common
question.
Different
variations,
but
the
same
theme.
And
the
question
goes
something
like
this.
A
customer
claims
they
never
received
their
package.
Tracking
shows
it
was
delivered
to
the
address
eBay
provided.
What
should
I
do?
Says
the
seller.
So
I
thought
this
would
be
a
good
opportunity
to
go
through
the
steps
a
seller
should
employ
when
a
customer
tells
a
seller
that
they've
never
received
their
item.
The
tracking
says
the
item
was
delivered.
Kayomi
Oh
my
gosh,
Griff.
This
is
like
rubbing
salt
in
an
open
wound,
I
feel
like.
I
just
saw
something
similar
like
this
in
the
community,
and
the
seller
thought
they
were
doing
a
good
thing
by
refunding
them
and,
like,
trying
to
work
with
them.
So
I'm
glad
we're
clearing
this
up.
Griff
Not
that
that's
it's
not
a
bad
thing,
but
the
seller
doesn't
have
to
do
that
if
tracking
shows
it's
delivered.
Kayomi
Yeah.
And
I
think
they
were
trying
to
work
it
out
with
the
buyer.
I
don't
know.
I
haven't
checked
in
on
that
thread
in
a
minute.
I
don't
know
if
it
turned
out
well
and
they
weren't
on
a
buyer.
But
if
tracking
shows
that
the
parcel
was
delivered,
then
you
as
the
seller
are
not
liable
for
the
item.
But
a
lot
of
sellers
just
stop
at
step
one
and
tell
their
buyer,
well,
too
bad
because
tracking
shows
it
was
delivered
to
your
address,
so
I
guess
you're
out
of
luck.
Griff
Yeah.
And
that's
not
the
right
thing
to
do
here
even
though
it's
true.
Keep
in
mind,
you've
got
this
buyer
who
hasn't
received
their
package
through
not
necessarily
any
fault
of
their
own.
So
we
want
to
at
least
make
them
feel
better.
So
the
right
step
is
this
step,
step
one.
You
wanna
respond
to
your
buyer
and
express
your
concern,
but
don't
mention
that
you
as
a
seller
are
not
responsible
once
the
package
tracking
shows
as
delivered.
Try
to
avoid
going
there.
Provide
instead
a
link
to
the
carrier's
tracking
number
web
page
to
show
that
it
the
status
shows
it's
delivered,
and
then
provide
them
with
some
possible
actions
they
can
take.
For
example,
is
it
possible
that
the
package
was
delivered
to
a
neighbor
by
mistake?
That's
happened
a
lot.
Maybe
another
option
would
be
or
another
possible
reason
would
be,
do
they
have
a
security
camera
like
a
ring
camera
showing
the
delivery?
Is
it
possible
that
the
item
was
delivered
to
an
unsecured
destination
where
it
might
have
been
swiped
up
by
a
porch
pirate.
We
know
they're
out
there,
so
that's
always
a
possibility.
Kayomi
Yeah.
Unfortunately.
And
next,
step
two,
which
is
if
the
buyer
responds
with
a
no
to
all
of
your
questions,
then
advise
them
to
contact
their
carrier
and
inquire
about
the
missing
package.
Some
delivery
persons
will
take
a
photo
of
the
package,
where
they
left
it.
Also,
although
not
common,
sometimes
a
parcel
is
marked
delivered
when
it
hasn't
actually
been
delivered
yet.
Advise
your
buyer
to
wait
a
day
or
two
to
see
if
it
arrives.
If
the
buyer
responds
that
the
parcel
still
is
missing
or
that
their
carrier
claims
it
was
delivered
to
the
address
on
the
label,
then
move
on
to
step
three,
which
is?
Griff
Step
three,
ask
the
buyer
to
open
an
item
not
received
case
for
the
transaction.
You
can
do
this
safely
because
the
tracking
shows
as
delivered,
This
case
won't
impact
your
performance
metrics
and
or
your
wallet.
In
some
cases,
eBay
may
refund
the
buyer
out
of
eBay's
pocket,
but
eBay
will
never
require
or
take
a
refund
from
the
seller's
account
for
an
item
not
received
when
tracking
shows
that
the
package
was
delivered
to
the
address
that
the
buyer
provided
to
eBay.
Kayomi
And
something
else
to
consider.
As
a
seller,
you
can
always
add
signature
confirmation
to
your
shipping
label,
which
will
require
the
carrier
to
collect
a
signature
from
someone
at
the
address
as
a
condition
of
leaving
the
item
at
that
address.
That
way,
a
parcel
will
not
be
left
on
the
porch
or
doorstep
if
no
one
is
at
the
address
to
sign
for
it.
Griff
Yeah.
That's
true.
But
you
have
to
also
keep
in
mind
that
requiring
the
buyer
to
have
a
signature
by
somebody
there
and
they're
not
there,
the
buyer
may
have
to
go
to
the
local
carrier's
location
to
sign
for
and
collect
the
package,
which
some
buyers,
myself
included,
might
consider
to
be
a
hassle.
So
always
make
sure
to
alert
potential
buyers
about
the
signature
requirement
if
you
put
it
on
a
listing.
You
can
do
that
in
your
item
description
and
any
email
pre
purchase
or
post
purchase.
If
a
buyer
messages
you
not
to
include
signature
confirmation,
well,
you
can,
at
your
discretion,
always
safely
remove
it
when
you
print
the
label,
but
remind
the
buyer
that
if
the
parcel
does
not
show
up
when
tracking
says
it
was
delivered,
the
responsibility
would
be
on
the
buyer,
not
the
seller.
Just
some
steps
to
take.
And
I
think
the
overall
message
of
these
steps
is
to
have
at
least
some
empathy
for
the
buyer.
It's
not
your
responsibility
as
a
seller
to
make
sure
that
a
buyer
provides
a
safe
drop
off
location
for
packages.
That's
the
buyer's
responsibility.
But
that
being
said,
if
you've
ever
had
a
package
go
missing
or
worse,
a
package
that
was
taken
from
you
from
your
porch
or
your
doorstep
or
wherever
it's
left,
It's
a
horrible
feeling.
You
don't
wanna
rub
it
in
for
the
buyer.
You
wanna
show
some
empathy.
And
like,
you
said
earlier,
Kayomi,
Komi,
there
may
be
some
instances
where
a
seller
would
say,
it's
a
low
cost
item.
I'll
ship
you
out
a
different
one.
Make
sure
that
it's
delivered
at
a
safe
location.
Like,
if
it
was
a
if
it
was
a
ten
or
fifteen
dollar
item,
I
might
say,
yeah,
I've
got
another
one
here.
I'll
just
ship
it
out.
But
be
careful
about
where
you
have
your
items,
delivered.
Kayomi
Yeah.
And
I
would
always
say
always
double
check
your
address
if
you're
a
buyer
and
make
sure
that
it's
getting
sent
to
the
right
one.
And
just
remember,
you
know,
once
the
seller
ships
it,
it's
out
of
their
hands.
They're
not
the
actual
ones
delivering
these
packages.
And
so
I
think
just
have
a
bit
of
grace
on
both
ends.
Griff
Keep
in
mind,
though,
sellers,
most
sellers
who
are
experienced
understand
that
except
that
if
you
do
ship
a
package
and
it
doesn't
have
a
delivery
scan
and
the
buyer
says
item
not
received,
the
seller
could
be
on
the
hook
for
it.
So
a
lot
of
sellers
don't
think
that's
fair.
I
have
mixed
feelings
about
it,
but,
it's
that
delivered
scan,
that
indication
that
the
package
was
delivered
that
makes
all
the
difference.
Keep
that
in
mind.
If
you're
a
buyer,
by
the
way,
you
can
always
add
more
than
one
address
as
your
shipping
address,
and
I
did
that.
And
when
I
would
buy
something
and
I
was
working
in
the
office
in
San
Jose,
I
had
all
my
parcels
shipped
to
the
work
address,
which
eBay
lot
is
encourages.
We're
okay
they
were
okay
to
do
that
because
then
I
know
it
goes
to
the
mail
room
and
it's
safe.
I
had
no
idea,
you
know,
if
I'm
not
home
during
the
day,
somebody
ships
a
package
to
my
address,
that
I
used
to
have
in
San
Jose.
It's
just
sitting
there
in
plain
view
where
anyone
could
steal
it.
So
as
a
buyer,
you
have
to
take
that
responsibility.
Anyway,
that's
our
show
for
this
week.
Those
are
all
the
questions.
Thank
you
to
all
of
you
who
sent
your
questions
in,
and
please
do
keep
them
coming.
We
we
rely
on
your
questions
to
keep
this
show
interesting.
Kayomi
Exactly.
You
keep
us
alive,
and
it's
really
so
easy
to
send
us
your
questions.
You
can
either
call
us
at
eight
seven
two
three
four
six
three
zero.
Or
if
you're
not
a
call
on
the
phone
person,
you
can
always
send
us
an
email
at
podcast
at
ebay
dot
com.
That's
podcast
at
ebay
dot
com.
Griff
And
before
we
sign
off,
it's
time
for
our
weekly
feature
called
tip
of
the
week.
And
our
tip
of
the
week
this
week
comes
from
eBay
seller,
Anastasia
Andrejewski,
who
says,
buy
product,
list
product.
Don't
buy,
buy
without
listing,
listing.
It
will
become
overwhelming
and
demoralizing
to
have
tons
of
unlisted
inventory
regardless
of
how
cheap
you
get
it.
That
was
sent
in
again
by
Anastasia
Andrejewski,
selling
since
nineteen
ninety
eight.
Her
store
name
is
George's
Toy
Chest.
Boy,
is
Anastasia
singing
my
tune
or
what?
Kayomi
Is
this
is
this
ringing
true
for
you,
Griff?
Griff
Oh,
yes.
Yes.
I
remember
this
all
too
well.
Kayomi
I'm
sure
you
and
countless
other
eBay
sellers
with
dreaded
death
piles.
Thankfully,
I'm
not
like
that.
I
try
to
control
my
spending
somewhat
and,
like,
try
to
balance
it.
I
won't
say
I'm
the
best,
but
I
don't
have
a
death
pile,
I
would
say.
Okay.
Maybe,
like,
a
little
death
mini
mountain
sounds
worse,
but
Griff
a
lump.
Kayomi
Yeah.
A
death
lump.
Yeah.
We'll
say
that.
And
don't
forget
to
stay
in
the
know.
Check
the
announcement
board
at
ebay
dot
com
slash
announcements
for
up
to
date
seller
news
every
day,
and
check
the
transcript
for
this
and
all
episodes
for
follow-up
on
what
you've
heard
and
to
find
the
links
we
reference
during
the
episode.
Griff
And
on
our
next
episode,
our
correspondent,
Georgia
Mpampanis,
will
be
back
with
her
monthly
seller
spotlight
segment,
and
her
guest
will
be
well
known
eBay
seller
and
community
leader
down
there
in
Florida,
Patty
Whitlock.
Kayomi
And
we'll
be
back
to
answer
more
of
your
questions.
We'd
like
to,
again,
thank
everyone
who
sent
us
their
questions
this
week.
Griff
The
eBay
for
business
podcast
is
produced
by
the
eBay
podcast
team
and
distributed
by
Quill
and
cohost.